Frequently Asked Questions (FAQs)

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Select a question below. If you cannot find an answer to your question here, please ask us directly.


What forms of payments are accepted?

Credit card (Visa, Bankcard, Master Card), Direct Deposit into the GreenBuild.com.au bank account and cheque by prior arrangement.

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How safe is it to use my credit card over the internet?

NOTE: this FAQ item is to be reviewed after merchant online facility is secured.

The agreement between GreenBuild.com.au, St George Bank and E-Way is PCI-DSS (Payment Card Industry Data Security Standard) compliant. E-Way is one of Australia’s leading internet payment gateway providers. In partnership, this website offers a firewall configuration to protect cardholder data; encrypts transmissions using SSL technology and tracks and monitors all access to network resources and cardholder data. For more information visit www.eway.com.au: PCI compliance. See our Use Policy for more information.

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When will my credit card be debited?

Your card will be debited as soon as you click the PAY button. The bank will then confirm the transaction. If you do not receive notification, do not trigger a multiple transaction by using the PAY button again. Contact your bank and determine the result of original transaction first.

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How do I pay by Direct Deposit?

Once you have nominated on the website that your payment is by direct deposit, you will be emailed the bank details you need to make the direct deposit, including a payment reference number. You can then make your direct deposit using your banks internet banking facility. You can also go to your local bank branch and make a transfer from your account to our account or go to any of our bank branches and make a direct deposit into our account over the counter. When your deposit is made you must quote the reference number that is issued to you on the email. The money can take up to 24 hours to be received into our bank account, so you have to be patient. Once it is received, we will update your account and you can start to advertise on the website.

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How do I pay by cheque?

Once you have nominated on the website that your payment is by cheque, you will be emailed the details you need to make out the cheque, including a payment reference number. Please ensure that the payment reference number is on the reverse side of the cheque before you post it to us. Once the bank has cleared the payment, we will update your account and notify you by email so that you can start to use the website.

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Direct transfer payments and cheque payments: when will my account be able to be used for advertising?

Direct deposit payments can take a few working days to clear into our account and payment by cheque will need time for the postal service, banking and clearing into our accounts. If we have not received your payment within 14 days, we will alert you by email, requesting that you follow up your banking details. For further details, see our Use Policy.

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Can I see my Ads before they go live?

Yes, you have a full preview of your advertisement before you submit it for advertising.

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How do I renew my advertisements?

To give your advertisement a longer time period for selling on the website go to My Account then View Items or View Services. Choose your advertisement that requires renewal and click on 'renew'. Choose how many more months you would like the advertising to renew for.

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How often can I edit my Advertisement?

You can edit your advertisement as often as you want to. You might decide to change it to help your item or service sell. You cannot introduce a new item or service by editing an advertisement, a new item requires you place a new advertisement. Please see our Use Policy.

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I have sold my item or discontinued my service, how do I remove it?

From the ‘My Account’ menu, choose ‘Remove Sold Item’ or 'Remove Discontinued Service'. This will bring up all of your advertisements. Choose the advertisement you would like to remove. Click on the ‘Remove’ button.

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How can I see an old advertisement that has been removed?

Search a category or an area. At the bottom of the list - click onto "Expired Advertisements". If you are a seller, go to My Account. Then go to View Expired Items or View Discontinued Services.

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How can I reinstate a removed advertisement?

Go to My Account and click View listings or View Discontinued Services. At the bottom of the list click on 'Historical listings'. This brings up your old advertisements. Choose the advertisement that you would like to re-instate. Click 'renew' on this advertisement.

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Can I cancel my account?

Yes, you can cancel your account at any time by email or fax. See contact us.

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How do I update my account details?

Go to My Account and Update My Details. Simply enter the changes and submit.

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Can I have more than one account?

Yes, you can register as many times as you wish and each time you register, you will receive a new account number. You might have one registration and account for your work and another for at home.

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What is the refund policy?

Any refunds of subscriptions is at the discretion of the administrators of GreenBuild.com.au and should you believe that your case warrants a refund it should be submitted to the administrators of GreenBuild.com.au for consideration. For further details, see our Use Policy.

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Can I change my username to login to my account?

Yes, if you need to change your username for your security, go to My Account and Update My Details. Simply enter the new username changes and submit.

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I have forgotten my username?

Your username will have appeared on the welcome email that was emailed to you when you registered. Please enter your email into the Forgot Password page, and it will be emailed to you. If you still can't find your username, please contact us so we can help you.

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Are my personal details going to remain private?

Yes. Only the administrator of this website has your personal details that you recorded upon registration for your account. The only details that are visible to the public are those that you choose to convey when you are listing an item for sale.

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How does the scorecard work?

The scorecard is used to help us monitor misuses of the website. The scorecard results can only be viewed by the administrators of this website. A buyer answers 5 questions with a yes, no or not sure. The scorecard rates the answers. You will find the scorecard link shown on each advertisement. You can only scorecard an item or service if you have registered for an account. You don't have to place any advertising on the website to use the scorecard. If you are trying to scorecard an advertisement that is old, search for the advertisement in the category and at the end of the search list will be expired advertisements. Once you have retrieved the advertisement, you can scorecard it in the normal way.

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